Petit Bateau’s primary guarantee is our commitment to making quality clothing. You can also count on us for the following:
100% ONLINE PAYMENT SECURITY
All the personal details you provide us for online payment purposes are protected by SSL (Secure Socket Layer) encryption and nothing is stored in our computer system. Your online payments are therefore totally secure.
DELIVERY WITHIN 6 DAYS
Your order will be delivered by FedEx in an average of 6 to 8 working days from the confirmation of your order. Deliveries are made only in United States, Canada, Mexico, Puerto Rico, and the Virgin Islands.
SATISFACTION OR REFUND
Have you changed your mind? Once you have received your parcel you have 30 days to get a refund. Simply send the unworn and unwashed article in its original packaging with a completed return form back to us. Log into your account, click on "View Order" and on the following page click on the "Return or Exchange Items" link. Follow the easy steps, print the final page and include it in your return box. All returns must have the Invoice in order to process the return. You will be refunded within 30 days of receipt of your request. The cost of sending item/s back to us is borne by you.