Returns and Exchanges

 


What is your return/exchange policy?

We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for refund or exchange. Unwashed, unworn, unused or defective merchandise may be returned within 30 days after purchase for an exchange or refund. Please note that washed or worn underwear garments cannot be returned or exchanged. Only underwear returned in the original package will be accepted. Merchandise received after 45 days will only be accepted at our discretion for an online store credit.

We will only refund shipping charges if we sent the wrong item or the item sent was defective. If you are making an exchange because you would like a different size, style or color, you will be charged for shipping on your exchange. The return/exchange value is determined by the last retail price of the item.

Please note merchandise purchased from other retailers, including department stores or specialty stores must be returned to the store from which it was originally purchased, and is subject to the return policy of the originating retailer.

Please use the most economical shipping method for your return. Due to security constraints, we cannot reimburse you for an amount greater than your purchase amount.

Returns & Exchanges will only be accepted with a completed return form. Log into your account, click on "View Order" and on the following page click on the "Return or Exchange Items" link. Follow the easy steps, print the final page and include it in your return box. All returns must have the Invoice in order to process the return.

Where do I ship my return or exchange?

Returns and exchanges must be mailed to the address on our return form and you must use our return form to properly process your return/exchange. Go here, click on "View Order" and on the following page click on the "Return or Exchange Items" link. Follow the easy steps, print the final page and include it in your return box.

How should I ship my return or exchange?

Pack and seal your box securely, in the original packaging if possible. To be properly processed, your return/exchange must include a completed return form. Go here, log in, click on "View Order" and on the following page click on the "Return or Exchange Items" link. Follow the easy steps, print the final page and include it in your return box. You should ship your return/exchange with a carrier who will provide your package with a tracking number to ensure that your package does not get lost. Packages must be returned prepaid. We do not accept COD.

Holiday Return Policy

Orders placed between November 29th 2013 and December 21st 2013 may take advantage of our extended holiday return policy. Petit Bateau will accept any return or exchange postmarked by January 31st 2014.

When will my credit card be refunded?

Once your package has been received, your refund or exchange will be processed within 7 business days. If there is a refund due, a credit will be issued in the original form of payment.

The credit may not show up until your credit card's next monthly billing cycle. You will be notified via e-mail when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.
Petit Bateau USA On Line Price Adjustments Policy

Web Policy: A price adjustment will be permitted once on an item within 7 days of initial purchase with original receipt. To receive a price adjustment for an online purchase, email us at customerservice@shop.petit-bateau.us, contact Customer Service at 1.800.399.4819

A credit will be processed on the credit card used for the original purchase. Price adjustments are accepted on items purchased at the full retail price only. Items purchased on sale or with a promotional discount (e.g. PB card) are not eligible for further price adjustment. Online orders can only receive a price adjustment as a result of a change to the price of the item at customerservice@shop.petit-bateau.us. Online orders cannot receive price adjustments in our retail stores.

 

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